that in addition to giving them the proper notification via email and sending the lot back at your expense within the 3-day time frame for returns is not quite enough., I'm told by their auction dept. It turns out the Heritage written terms and conditions of their auctions are not exactly accurate regarding lot returns, as I was told by someone in their auction dept. I again sent the lot back via USPS priority and received an email from Heritage notifying me they received my package. Heritage Auctions return process: This was a lot I won in one of their Sunday Auctions and I again gave them a heads up (per their terms and conditions) via email that I was returning a lot. It was a totally painless and hassle free process with no return or restocking fee. Great Collections return process: After giving them a heads up via email that I was returning a single lot, I sent the coin back via USPS priority and they processed my refund the same day they received the coin back and credited my card within 24 hours. Both were inexpensive coins under $200.00 each. Recently I won lots from both auction houses and had the very rare instance (for me) to return a single lot to each place because I didn't think the coins were quite what I was looking for after viewing them in hand. I've been a customer of GC for a few years now and a customer of Heritage going all the way back to the days when Jim Halperin had his NCI certification service which I believe later closed after the advent of PCGS/NGC.
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